Guangzhou Feima Information Technology Co., Ltd. Kiểm soát chất lượng

We consistently uphold our unwavering commitment to quality, treating rigorous product quality control and a superior user experience as our core principles. We strive to fully safeguard the consumer rights of every customer, aiming to achieve 100% user satisfaction. During the pre-sales phase, we meticulously inspect every single unit and conduct professional burn-in tests. Only after confirming that all device functions are stable and performance meets our standards do we officially list products for sale, thereby ensuring quality control right from the source.

We hereby make a solemn warranty pledge: starting from the date of purchase, all products across our entire catalog are eligible for a free quality warranty service lasting up to 365 days (one full year).

Provided the product is used in compliance with normal operating scenarios, should any issues arise—such as defects in raw materials or flaws in manufacturing processes—that cause the device to fail to meet official specifications (resulting in functional anomalies, operational lag, performance degradation, or similar faults), we will unconditionally provide free inspection and repair services, replacement of defective components, or a complete unit exchange. This warranty coverage fully covers all labor costs for repairs as well as the cost of replacement parts; customers are not required to bear any additional expenses.

• When applying for warranty service, customers must present a valid proof of purchase (receipt/invoice), transaction records, and the product's unique serial number. The warranty process will commence only after these details have been successfully verified.
• The following circumstances are *not* covered under the free warranty: damage caused by human error during operation; accidental damage resulting from external physical impact or collision; damage caused by natural disasters such as earthquakes or heavy rain; malfunctions resulting from failure to operate the device in accordance with the user manual or from improper daily maintenance; and any faults or damage caused by unauthorized disassembly, modification, or the installation of non-original/third-party accessories.
• Consumable components—such as batteries, filter cartridges, and specialized supplies—are not covered under the standard one-year general warranty system. These specific accessories are subject to their own independent warranty periods; please refer to the detailed product specifications for specific terms and conditions.

If your device malfunctions and you require warranty or after-sales support, you may contact an officially authorized service center at any time, call our dedicated customer service hotline, or visit the "Service" section on our brand's official website to submit a service request. We are committed to providing professional and standardized service, responding promptly to your needs, and efficiently and appropriately resolving all after-sales issues with the utmost care and dedication.